Weekly Writing Challenge: The Best Way To Win A Client

I was undecided about putting this in the trauma category or not, I decided not to, though I was surely traumatized by the event and vowed never to wear a wrap skirt again.

Let me take you back to a time that I was much thinner and much more confident. I was the assistant customer service manager for a national call center and turnkey facility for large computer companies such as Novell, Microsoft, and other fortune 500 companies.

This particular day we had a potential client touring our facility. I was asked to give the presentation for the customer service department, which included introducing our teams, and showing the monthly statistics and explaining them our procedures.

The statistics were displayed on a board across from the fish tank. The fish tank was where those who were actively taking calls were sitting. Those representative that were not actively taking calls had cubicles outside of the tank. I do not recall who the client was now, but I remember it was a critical client for us to get. I had put hours of work into making the presentation look professional. Management was extremely impressed.

As the potential client group came through I was so nervous. They were all young to middle-aged men. I showed them around, explaining the way calls rolled and escalated, insuring that we did not drop any calls. The presentation was going great. We walked to the presentation board so I could show the statistics of dropped calls, customer satisfaction surveys, etc. When I reached up the button on my wrap skirt decided it did not like being buttoned anymore. Down my thick khaki skirt fell. I caught it at my calves. What a day NOT to have a slip on. I jumped behind one of the partitions, buttoned my skirt, put a paper clip over it QUICKLY (so it would not decide to come out again) and continued the presentation in front of all of these men.

We won the contract. I was often teased that it was because I was willing to show some leg. Not long after that I was promoted to account management for one of our largest clients.

Things that make you go hmmmmm.

 

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About Hope

I am forty year old survivor and a five year old victim of sexual abuse. I live with severe depression and anxiety, and in 2013 was diagnosed with DID and PTSD. My journey is to reintegrate my alter and the adult me into a whole person, healthy person, and one that can empathize with others.

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