I thought this was a great post.
I love working in a psychiatric hospital because it’s rarely boring. The type of people who come through the door are everyday people, no different from you or me, it’s just that what they are dealing with at the time is more than they or most likely any of us can handle.
I remember when I first started working here, a senior co-worker said that the only thing separating us from the patients is that we have the keys that let us in and out.
That’s one reason customer service, even in a mental hospital is so important. We strive on treating everyone, no matter what their circumstances or mental state, fairly and therapeutically because you never know when we or one of our family members or friends will end up in a place like this and it’s fairly easy.
Say the “magic words” to the right person and you may…
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