This morning began with my nerves on edge, I am not really sure why, I was just off. Now I realize it was an omen. I decided after I finished a couple of things around the house that I would wander down to my parents.
Let the adventures begin.
We uninstalled their old tv, installed a new, uninstalled the new, and reinstalled the old. Come to find out Vizio HD TV’s do not work well with DirectTV’s standard receiver, and that is a gross understatement. The picture was awful. I do not blame it so much on the Vizio TV as I do DirectTV and Vizio not playing well together. So it was back to their standard def, that looks high def, and then working on installing the ROKU on the TV in another room.
While working on their tv, the hubs called and said that he just left Comcast and they did not have the correct modem for us. Yeah, the one they said they had, and were noting in the system for us. So I called Comcast and let them know just how unhappy I was. This was the hubs second trip to third trip to a Comcast store. I thought I had someone who knew what she was doing, and she stated our correct Gateway would be Priority shipped on their dime plus credits for the time we have been without. I THOUGHT she had it all together, that is until tonight. I’ll go into that in a moment. I don’t know whether to say bless her heart or mine.
When I walked in from my parents house the hubs was hanging up from talking to Comcast. He had actually picked up another SMC (AKA piece of poop), he was activating it. However when he hung up, nothing was activated. Nothing. So he said something like, “Tag you are it.”
I called Comcast. I talked to a really nice young man. I did however, cover up the phone a few times to laugh. He sounded just like the guy from the original Children of the Corn, the one that says, “He wants you too Malachi.” This guy was super nice though, thankfully. He worked with me for a long time trying to activate it, but nothing. I told him my assumption was that it was never set to factory settings, that they just gave us a pooped out one. He agreed. My reasoning came from not being able to use the factory user name and password to get into the gateway user panel. Okay, geek talk.
Our conversation ended with, “I’m sorry you are going to need more technical help than I have.” Sigh. I really did not want to call back.
Now, since I have dealt with these messed up modems for several weeks now, I know how to do a factory reset. I looked it up on my phone to make sure. Low and behold, after I did that, I could get into the gateway AND we could connect. It still buffers because it is a SMC piece of work.
So I am sitting here relieved when what happens? I get an email from Comcast. Yay, my email works. Wait, what does this say??? It states my bill is going up from $72 to $86 month because of my “new modem”. What the heck? I am naughty word angry now. I have done the work for your technical support and you still have given me a piece of poop and charging me extra for it. I. DON’T. THINK. SO.
My husband said if they want to do that then we need to put K-Y all over that modem and tell them where they can put it. I must say, that is tempting. Even more so when I tried calling them to ask about it and they said they were closed for the day. 24/7 Customer Service my big toe.
Have I mentioned that i do not handle stress well? Wow, I think I need to find a Xanax and try to calm down. I am about ready to try the stress reliever below.